Below is a template Terms & Conditions for a UK‑based business offering the AccessAI Voice AI service. Have a UK solicitor review and adapt before publishing.

Terms & Conditions

Last updated: 31st of December 2025

These Terms & Conditions (“Terms”) set out the basis on which Access AI Systems provides its products and services, including the AccessAI Voice AI agent and any related software, websites, and trials (together, the “Services”).

By accessing, using, or subscribing to the Services, you agree to be bound by these Terms. If you do not agree, you must not use the Services.

1. Company Information & Contact

The Services are provided by:

Access AI Systems

Email: [email protected]

References in these Terms to “we”, “us” or “our” are to Access AI Systems. “You” and “your” refer to the customer or user of the Services.

2. Eligibility & Business Use

2.1 The Services are intended for business users only, not consumers. By using the Services, you confirm that you are acting in the course of a business and have authority to bind that business.

2.2 You must be at least 18 years old to use the Services.

3. Services & Trials

3.1 We provide AI‑driven call handling, appointment booking, and related tools designed to help businesses manage inbound calls and enquiries.

3.2 Any free trial (including a “14 Day Free Trial”) is offered at our discretion, may be subject to additional conditions, and may be withdrawn or modified at any time.

3.3 At the end of any free trial, your access may continue as a paid subscription unless you cancel in accordance with these Terms and any specific trial conditions provided at sign‑up.

3.4 We do not guarantee any particular outcome, revenue, number of bookings, or level of performance, even if we provide examples or case studies.

4. Accounts & Access

4.1 You are responsible for maintaining the confidentiality of any login details and for all activity under your account.

4.2 You must ensure that all information you provide is accurate, complete, and kept up to date.

4.3 You must not share your account with unauthorised users, attempt to circumvent security, or access our systems in a manner not expressly permitted by us.

5. Fees, Payment & Renewals

5.1 Service fees (including any reference to “Less than £99/week” or other pricing) will be confirmed to you at the point of sign‑up or in a separate order form or proposal.

5.2 Unless otherwise agreed in writing, subscription fees are payable in advance and are non‑refundable, except as required by law.

5.3 Your subscription may auto‑renew at the end of each billing period (e.g. weekly or monthly) unless you cancel in line with clause 6.

5.4 We may change our fees from time to time. Any changes will apply from your next renewal period, and we will give you reasonable notice of any increase.

5.5 You are responsible for all applicable taxes, charges, and bank or card fees.

6. Term, Cancellation & “No Contracts”

6.1 “No contracts” means you are not tied into long fixed‑term commitments beyond your current billing period, unless otherwise agreed in writing.

6.2 You may cancel your subscription at any time, but cancellation will take effect at the end of your current billing period unless we explicitly confirm otherwise.

6.3 To cancel, you must follow the instructions in your account or notify us in writing at [email protected].

6.4 We may suspend or terminate your access to the Services immediately if you:

breach these Terms;

misuse or abuse the Services;

fail to pay any fees when due; or

we are required to do so by law or regulatory authority.

6.5 On termination or expiry of your subscription, your right to use the Services ends, but clauses which by their nature should survive (including limitations of liability, IP, and governing law) will continue to apply.

7. Use of the Services

7.1 You must use the Services in compliance with all applicable laws and regulations, including but not limited to:

data protection and privacy laws (e.g. UK GDPR, Data Protection Act 2018);

telemarketing and electronic communications rules;

any industry‑specific regulations that apply to your business.

7.2 You are solely responsible for:

the content you provide to or through the Services;

any scripts, prompts, or instructions you configure;

how you choose to use the AI output, including any decisions or actions taken based on it.

7.3 You must not use the Services to:

send spam or unsolicited marketing in breach of applicable law;

harass, defraud, or mislead any person;

infringe any third party’s rights;

upload or transmit malicious code or engage in hacking or security breaches.

8. AI Behaviour & Limitations

8.1 Our Services use artificial intelligence models which generate responses based on patterns and training data. AI output may not always be accurate, complete, or appropriate for every situation.

8.2 You remain responsible for reviewing and monitoring the AI’s behaviour, scripts, and outputs, and for ensuring these are appropriate for your business, compliance obligations, and customers.

8.3 The AI is not a substitute for professional advice (legal, medical, financial, etc.). You must not rely on it as such.

9. Intellectual Property

9.1 We (and/or our licensors) own all intellectual property rights in the Services, including all software, code, models, designs, trademarks, and branding.

9.2 Subject to your payment of all due fees and compliance with these Terms, we grant you a non‑exclusive, non‑transferable right to access and use the Services for your internal business purposes only.

9.3 You must not:

copy, modify, reverse engineer, decompile, or disassemble any part of the Services (except to the extent permitted by law);

resell, sub‑license, or otherwise provide the Services to third parties without our prior written consent.

9.4 You retain all rights in the business information, prompts, and data you provide to us. You grant us a non‑exclusive, royalty‑free licence to use that data solely for the purpose of providing, maintaining, and improving the Services.

10. Data Protection & Privacy

10.1 We will process personal data in accordance with applicable data protection laws and our Privacy Notice (as updated from time to time and made available on our website or on request).

10.2 You act as a data controller in respect of your customers’ personal data and you are responsible for ensuring you have all necessary rights, consents, and lawful bases to share such data with us and to use the Services.

10.3 Where we process personal data on your behalf, we do so as your data processor. Additional data processing terms may apply and, where required by law, will be set out in a separate Data Processing Agreement (DPA).

10.4 You are responsible for complying with all obligations relating to call recording and monitoring (if enabled), including any required notices and consents.

11. Service Availability & Changes

11.1 We aim to provide the Services on a 24/7 basis, but we do not guarantee that the Services will be uninterrupted or error‑free.

11.2 We may temporarily suspend or limit the Services (e.g. for maintenance, security updates, or technical issues). We will try to minimise disruption where reasonably possible.

11.3 We may modify or update the Services from time to time, including adding, changing, or removing features. Where a change is material and adverse to you, we will give you reasonable notice where practicable.

12. Disclaimers

12.1 To the fullest extent permitted by law, the Services are provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied.

12.2 We do not warrant that:

the Services will meet your specific requirements;

the Services will be error‑free, secure, or free from interruptions;

any particular level of revenue, bookings, or performance will be achieved.

12.3 Any information, advice, or recommendations generated by the AI or provided by us are for general informational purposes only. You use them at your own risk.

13. Limitation of Liability

13.1 Nothing in these Terms limits or excludes liability for:

death or personal injury caused by negligence;

fraud or fraudulent misrepresentation; or

any other liability that cannot be limited or excluded by law.

13.2 Subject to clause 13.1, we shall not be liable to you (whether in contract, tort, negligence, breach of statutory duty, or otherwise) for:

loss of profits, revenue, or anticipated savings;

loss of business, contracts, or opportunities;

loss of goodwill or reputation;

loss or corruption of data;

any indirect or consequential loss or damage.

13.3 Subject to clauses 13.1 and 13.2, our total aggregate liability to you arising out of or in connection with the Services and these Terms shall not exceed the total fees paid by you to us for the Services in the 3 months immediately preceding the event giving rise to the claim.

13.4 You agree that these limitations and exclusions are reasonable given the nature of the Services.

14. Indemnity

You agree to indemnify and hold us harmless from and against any claims, losses, damages, costs, and expenses (including reasonable legal fees) arising from:

your use of the Services;

any breach of these Terms by you;

your violation of any law or the rights of any third party.

15. Third‑Party Services

15.1 The Services may integrate with or rely on third‑party platforms (e.g. CRM systems, telephony providers, payment processors).

15.2 Your use of any third‑party service is subject to that provider’s own terms and policies. We are not responsible for any acts or omissions of third‑party providers.

16. Changes to These Terms

16.1 We may update these Terms from time to time.

16.2 We will notify you of material changes, for example by email or via our website. The updated Terms will apply from the date specified in the notice or on the website.

16.3 Your continued use of the Services after changes take effect constitutes your acceptance of the revised Terms.

17. Governing Law & Jurisdiction

17.1 These Terms and any dispute or claim arising out of or in connection with them (including non‑contractual disputes) shall be governed by and construed in accordance with the laws of England and Wales.

17.2 The courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.

18. General

18.1 If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

18.2 You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations at any time, provided this does not materially reduce your rights.

18.3 No failure or delay by us in exercising any right or remedy shall constitute a waiver of that or any other right or remedy.

18.4 These Terms, together with any order form, proposal, or additional written agreement between you and us, constitute the entire agreement between us in relation to the Services and supersede any prior understandings or agreements.